1xbet247's Privacy Policy

1xbet247 ("we", "us", or "platform") provides a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") explains how we handle your personal information when you use our website 1xbet247.cam, register an account, or use any of our services.

This Policy applies from the moment you access our website. By using our services, you are considered to have agreed to the terms of this Privacy Policy. We strongly recommend that you read this Policy carefully and contact us if you have any questions.

This Privacy Policy should be read together with 1xbet247's Terms and Conditions and Responsible Gaming Policy. In the event of a conflict, this Policy will take precedence.

We may collect the following categories of information:

2.1 Information You Provide Directly

• Identity Information: Full name, date of birth, national ID or passport number.
• Contact Information: Email address, mobile number, and current address.
• Financial Information: bKash, Nagad, or Rocket account numbers; bank account details — for transaction processing purposes only.
• Account Information: Username, password (stored in encrypted form), and account preferences.
• Identity Verification Documents: Photos or scanned documents uploaded as part of the KYC process.

2.2 Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, and device identifiers.
• Usage Information: Time of website access, pages viewed, links clicked, and total session duration.
• Cookie and Tracking Data: Data collected through functional and analytical cookies (see Section 7 for details).
• Transaction Logs: Deposit and withdrawal history, betting records, and details of gaming activity.

2.3 Information Received from Third Parties

• Verification data received from identity verification service providers.
• Transaction confirmations received from payment processors such as bKash, Nagad, Rocket, and banks.
• Results received from fraud detection and risk assessment service providers.

1xbet247 uses your information only for the following purposes:

• Account Management: To handle registration, verify login, and ensure account security.
• Identity Verification (KYC): To confirm age (in compliance with the 21+ requirement) and to prevent illegal activity.
• Processing Financial Transactions: To complete deposits and withdrawals and to maintain transaction history.
• Providing Customer Support: To help resolve your questions or complaints.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Security and Fraud Prevention: To detect and prevent unauthorized access, money laundering, and fraudulent activity.
• Marketing Communications: To send relevant offers and updates only with your consent — with the option to unsubscribe at any time.
• Compliance with Legal Obligations: To comply with applicable laws and regulations.

We never sell your information or transfer it to third parties for any advertising purpose.

1xbet247 may share your information with third parties only in the following limited circumstances and only to the extent necessary:

• Payment Processors: Only the information needed to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfers.
• Identity Verification Services: With authorized providers who assist in the KYC and age verification process.
• Technology Infrastructure Partners: With cloud hosting and cybersecurity service providers, who operate under our data confidentiality agreements.
• Law Enforcement Authorities: In response to court orders, legitimate investigation requirements, or legal obligations.
• Business Transfers: In the event of a merger, acquisition, or asset sale, you will be notified in advance.

Outside of the cases listed above, we do not provide your information to anyone. All third-party service providers are required to comply with our data protection standards.

We have implemented industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption.
• Password Hashing: User passwords are stored using industry-standard hashing algorithms — never in plain text.
• Access Controls: Only authorized personnel are granted access to data on a need-to-know basis.
• Regular Security Testing: Regular system audits and penetration tests are conducted to identify potential vulnerabilities.
• Data Center Security: Our servers are housed in facilities with both physical and digital security measures.
• Two-Factor Authentication (2FA): A two-factor authentication option is available to protect your account.

While we strive to ensure the highest level of protection, transmitting information over the internet is not entirely risk-free. We therefore recommend that you use a strong password and keep your account information secure.

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or for as long as legal obligations apply:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for a specified period (generally up to 5 years) for legal and regulatory reasons.
• Transaction Records: Financial transaction records are retained for the period required under applicable law.
• Communication Records: Customer support emails and live chat logs may be retained for a reasonable period for dispute resolution purposes.
• Marketing Data: Removed from marketing lists immediately upon withdrawal of consent.

Once the retention period has ended, we permanently delete or fully anonymize your information using secure methods.

Cookies are small text files stored in your browser. 1xbet247 uses the following types of cookies:

• Essential Cookies: These ensure the core functionality of the website (login sessions, security verification). They cannot be disabled.
• Functional Cookies: These remember your preferences (language, layout) and improve your experience.
• Analytical Cookies: Used to analyze usage patterns in order to improve the quality of our services.
• Performance Cookies: These monitor site loading speed and technical performance.

You can disable non-essential cookies by changing your browser settings. However, disabling certain cookies may limit some features of the website.

1xbet247 is for persons aged 21 and over only. We do not intentionally collect information from minors. We verify age during the registration process and prevent minors from registering.

If we become aware that information has been collected from a person under the age of 21, we will immediately delete that information and close the associated account.

If you believe we hold information about a minor, please contact us immediately.

Our platform may reference payment service providers and other third-party services. These third parties have their own privacy policies, and we are not responsible for their data collection or usage practices.

bKash, Nagad, Rocket, and banks are governed by their own terms and conditions and privacy policies. We recommend that you also read the privacy policies of these service providers.

Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi operate under their own data practices. We share only the necessary information with these providers.

1xbet247 may update this Privacy Policy from time to time. If significant changes are made to the service, we will send a notice to your registered email address or announce it clearly on the website.

Continued use of the service after an update means you are considered to have agreed to the revised policy. We recommend that you review this Policy regularly.

The date of the most recent update will be noted at the end of this Policy. Previous versions can be provided by our support team upon request.